Privacy Policy
Last updated: August 2026

Your privacy matters to us.

This Privacy Policy explains how we collect, use, store, process, disclose and protect information when you use the glowRISE app. We are committed to creating a safe, respectful and trustworthy experience.

glowRISE is committed to handling personal information responsibly and in the spirit of the Australian Privacy Principles. We take a privacy-first approach to the information we collect, store and use.

1. Information We Collect
We collect information that is reasonably necessary to provide and improve the glowRISE experience. Depending on how you use the app, this may include:

We do not intentionally request or require sensitive personal information such as health records, financial information, precise location data or contact lists. However, some glowRISE features allow free-text reflections, journal entries and coach messages. You may therefore choose to include information that is personal or sensitive. We encourage you not to enter information that you would not be comfortable having processed as described in this Privacy Policy.

2. How Your Information Is Used
Your information may be used to deliver app content and functionality, personalise your experience, provide AI-guided reflective responses, maintain your account and saved content, improve app performance and user experience, and communicate with you where necessary.

glowRISE does not sell or rent your personal information for advertising. glowRISE is designed as an ad-free experience.

3. AI Coaching and Third-Party Processing
glowRISE uses artificial intelligence to provide general educational information and reflective responses through Aura, our AI coach.

Our AI features are powered by the Claude API provided by Anthropic PBC. When you choose to use Aura, your message and relevant context from your glowRISE profile or onboarding information may be securely sent to Anthropic's API so that a response can be generated.

Before personal information is sent to the third-party AI provider, glowRISE will disclose this processing and seek consent where required. If you do not wish to have information processed by the AI provider, you should not use the AI coaching feature.

Anthropic processes information sent through its API in accordance with its applicable terms, privacy practices and data-retention practices. You can review Anthropic's current Privacy Policy at anthropic.com/privacy.

glowRISE does not use your coach conversations to train its own artificial intelligence models.

Aura provides general information, general educational content and reflective prompts only. Aura is not a professional advisor or decision-maker and may produce incomplete, inaccurate or mistaken responses.

4. Platform Infrastructure and Service Providers
glowRISE is built using Glide, a no-code application platform. Glide provides infrastructure and services that allow glowRISE to operate and may store or process information on our behalf.

Information processed through Glide is handled in accordance with Glide's applicable privacy, security and data-processing practices. You can review Glide's current policies at glideapps.com

Authorised personnel of service providers may have limited access to information where reasonably necessary for platform operations, security, maintenance or technical support. We seek to use service providers with privacy and security practices appropriate to the services they provide.

5. User-Uploaded Content
You may choose to upload content such as a profile photo or vision board image. Uploaded content may be stored using infrastructure provided by Glide or its service providers.

Please avoid uploading sensitive, confidential or personally identifying images beyond what you are comfortable storing using third-party cloud infrastructure. You are responsible for ensuring that you have the right to upload any content you provide.

6. Data Storage, Security and Retention
We take reasonable steps to protect personal information, including using established technology providers, limiting access where appropriate and following responsible data-handling practices.

Account information and user content are generally retained while your account remains active and for any additional period reasonably necessary to meet legal, security, operational or dispute-resolution requirements.

No online service can guarantee absolute security. If a data breach occurs, glowRISE will respond in accordance with applicable legal obligations, including notification requirements where they apply.

7. Account and Data Deletion
You may request deletion of your glowRISE account and personal information associated with your account through the account deletion process provided within glowRISE or through our external account deletion page.

When an account deletion request is processed, glowRISE will delete or take reasonable steps to delete personal information and user content associated with the account that glowRISE controls, subject to any information we are required or permitted to retain by law.

Some information may have been processed by third-party service providers used to operate glowRISE, including Glide and Anthropic. Information processed or retained by those providers is subject to their applicable privacy, security and data-retention practices. Where applicable and reasonably available to us, we will take appropriate steps in relation to deletion requests involving data held by our service providers.

Deleted information may remain temporarily in backups or other systems before being removed in accordance with applicable backup and retention practices.

You may contact info@glowrise.app if you require assistance with an account or data deletion request.

8. Data Sharing
We do not sell, rent or trade your personal information.

We may disclose or make information available to third parties where reasonably necessary to operate glowRISE, including service providers such as Glide and Anthropic; where required or authorised by law; to protect the security, rights or integrity of glowRISE or its users; or where you have provided consent.

We seek to use service providers that maintain privacy and security practices appropriate to the services they provide and to limit information shared to what is reasonably necessary for the relevant purpose.

9. Your Rights and Choices
Depending on applicable law, you may have rights in relation to your personal information, including requesting access, requesting correction of inaccurate information and requesting deletion of your information.

You may choose not to use optional features that require particular information, including AI coaching or image uploads.

If you have concerns about how your personal information is handled, you may contact us at info@glowrise.app. Australian users may also seek information from the Office of the Australian Information Commissioner at oaic.gov.au. Users outside Australia may have additional rights under the privacy laws that apply in their location.

10. Age Requirement
glowRISE is intended for users aged 18 years and over. By creating an account or using the app, you confirm that you are at least 18 years of age.

We do not knowingly collect personal information from children under 18. If we become aware that a person under 18 has created an account or provided personal information, we will take reasonable steps to remove the information and close the account.

If you believe a person under 18 has accessed glowRISE, please contact info@glowrise.app.

11. Third-Party Links and Resources
glowRISE may reference or link to third-party content, books, websites or other resources. glowRISE is not responsible for the privacy practices, content or services of third parties. We encourage you to review the applicable privacy policies before providing information to an external service.

12. International Processing
Some service providers used by glowRISE may process or store information outside Australia. As a result, personal information may be processed in countries whose privacy laws differ from those in Australia.

Where we use third-party service providers, their handling of information is also governed by their applicable privacy and data-processing terms.

13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in glowRISE, our service providers, legal requirements or our data-handling practices. When we make changes, we will update the date shown at the top of this policy.

Where required, we will provide additional notice or seek consent for material changes. We encourage you to review this Privacy Policy periodically.

14. Contact
If you have questions, concerns or requests regarding this Privacy Policy or the way glowRISE handles personal information, please contact: info@glowrise.app

Important Note
glowRISE and Aura provide general information, general educational content and tools for personal reflection and self-awareness only. They do not provide professional advice or professional services of any kind, including, but not limited to, medical, health, mental health, psychological, therapeutic, financial, investment, legal or other professional advice. If you require professional advice, assessment, care or assistance, seek guidance from an appropriately qualified professional. If you feel unsafe, at risk or are experiencing an emergency, contact an emergency or crisis service available in your location.